Orders are expected to ship in 1-5 business days, unless otherwise noted (i.e. pre-sale items, etc.). Tracking information will be sent to you via email and packages will be shipped through USPS. You can track the package at any point through the tracking information sent.
Orders that are marked "delivered" by USPS are no longer the responsibility of Belle & Bell and will not be replaced. It is recommended you check with your local Post Office branch to check status and/or file a claim for the missing package. If your order is marked delivered but is not received, and you are still interested in receiving the product, please contact us for a discount on the replacement order.
International orders that go missing in transit are not the responsibility of Belle & Bell and also will not be replaced.
Orders that are unable to be delivered and are sent back to Belle & Bell HQ will be refunded.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to:
8018 E Santa Ana Cyn Suite 100 Box 108
Anaheim, CA 92808
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.