After receiving your items, we recommend trying everything on at a time where you aren't wearing make-up/deodorant to stain the products. Be sure to leave the hang tags on until you know the items are a good fit! If something doesn't fit right, no problem - we are happy to help get you set up with an exchange or return.
If you're ready to return/exchange an item, please shoot us an at firstname.lastname@example.org for directions. Belle & Bell is not responsible for return shipping costs (however, we do handle the shipping costs of getting an exchange back to you!).
Returns and exchanges must be received back by Belle & Bell within 30 days of the item being marked "delivered" at your location.
To be eligible for an exchange or return, your item must:
- Be unworn (with the exception of trying on the item)
- Hang tags still attached
- Does not have any deodorant stains/perfumes/odors
- No make-up stains
- No pet hair
- In original packaging/contain original tags, when applicable (this does not refer to shipping packaging - this is any clear poly bags used to package shorts, etc.)
If the item is returned and deemed "used", contains stains, etc., we unfortunately will NOT be able to issue a refund. The item can be sent back to the customer, at their cost.
Additional non-returnable items:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note shipping costs are non-refundable.
Sale items are final sale and non-refundable.
The customer is responsible for paying shipping costs when returning/exchanging an item. We recommend shipping items with tracking information and/or insurance. Shipping costs are non-refundable. Please contact us for the shipping information of B&B HQ!